Browse our FAQ page for answers to everything you would like to know about what we do, what we charge, our process, and how everything works.
Your subscription has a 6-month minimum commitment, then continues month-to-month. After the initial 6 months, you can cancel anytime with 30 days written notice.
If you cancel early, you'll pay the remaining balance of your 6-month commitment ($900 total minus payments already made). This covers our initial development costs and ensures fair compensation for the custom work completed.
We use Square for secure payment processing. We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, and Google Pay. Your card is automatically charged on the 1st of each month.
No, we don't provide website files upon cancellation because we prioritize building long-term partnerships with our clients rather than one-time transactions. SEO typically takes 6-12 months to properly rank on Google, and if you cancel, you'll have to start that entire process over with a new provider. Your monthly subscription covers ongoing access to your live website, continuous SEO improvements, and our dedicated support - all designed to build your rankings and grow your business over time.
We guarantee your satisfaction during the design phase. If we can't create a design you're completely happy with before development begins, we'll refund your initial payment in full. Once you approve the design and we start building your website, all payments become non-refundable as we've committed significant resources to your custom project.
Yes! We offer a $50/month Maintenance & Support Add-On for Lump Sum clients who want ongoing website care. This add-on includes unlimited content updates, technical support, and monthly maintenance - essentially giving you the same ongoing service as our Monthly plan clients.
Basic SEO setup is included in all our website packages. We also offer more comprehensive SEO optimization services as part of our ongoing support and in dedicated plans.
No. E-commerce sites require different technical infrastructure, payment processing, inventory management, and ongoing support that doesn't align with our streamlined $150/month model designed for lead generation websites.
Yes, if you purchased the domain yourself, you retain ownership. If we assisted with the purchase, we can help you transfer it to your control upon cancellation, subject to any applicable transfer policies.
Most websites are completed within 2-3 weeks from contract signing. This includes design approval, hand-coding development, and launch.
Simply text Dylan directly at (484) 273-0592 or email contact@newhanoverwebdesigns.com. Unlimited edits are included in your Monthly and Enterprise plans. We typically respond within 24 hours and complete most updates within 1-2 business days.
No, we hand-code every website using HTML and CSS without WordPress, page builders, or templates. This approach delivers websites that score 98-100 on Google's speed tests while most WordPress sites score 30-40. Hand-coding means faster loading, better security, and superior performance.
Hand-coded websites load instantly, score 98-100 on Google's speed tests, and are virtually hack-proof compared to WordPress sites. No bloated plugins, no security vulnerabilities, and no monthly plugin fees. Your site will be as fast as technically possible, giving you a major advantage over competitors using WordPress.
SEO typically takes 6-12 months to see significant ranking improvements on Google. This is why our subscription model works so well - we're committed to your long-term success, not quick fixes. Most clients start seeing increased website traffic within 2-3 months, but substantial ranking gains require consistent optimization over time.
Our SEO services include keyword research targeting local searches, on-page optimization with proper meta tags and content structure, technical SEO ensuring fast loading speeds, and local business optimization for Google My Business. Monthly and Enterprise plans include ongoing SEO monitoring and improvements, while our Enterprise plan adds advanced local SEO and Google Ads management.
